Terms & Conditions

Welcome to AlQuds Foods. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

1. General Terms

1.1 Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

1.2 Wholesale Services

AlQuds Foods operates as a wholesale distributor. Our services are intended for businesses, restaurants, hotels, retailers, and bulk purchasers. Minimum order quantities may apply.

2. Orders and Pricing

2.1 Order Process

• Orders can be placed through our website, phone, WhatsApp, or email
• All orders are subject to acceptance and product availability
• We reserve the right to refuse or cancel any order at our discretion
• Order confirmation will be sent via email or WhatsApp

2.2 Pricing

• All prices are quoted in Pakistani Rupees (PKR)
• Prices are subject to change without prior notice
• Quoted prices are valid for the specified period only
• Bulk discounts may be available for large orders
• Prices do not include delivery charges unless stated otherwise

2.3 Minimum Orders

Minimum order quantities and values may apply. These requirements will be communicated at the time of inquiry or order placement.

3. Payment Terms

3.1 Payment Methods

We accept the following payment methods:

• Bank transfer
• Cash on delivery (for approved customers)
• Credit terms (for established business customers with credit approval)

3.2 Payment Due Dates

• Payment is due as per the agreed terms at order placement
• Credit terms are subject to approval and creditworthiness assessment
• Late payments may incur additional charges

4. Delivery

4.1 Delivery Schedule

• Delivery schedules will be agreed upon at the time of order
• We strive to meet delivery commitments but are not liable for delays beyond our control
• Delivery charges vary based on location and order size

4.2 Risk and Title

Risk and title in products pass to the customer upon delivery. It is the customer's responsibility to inspect products upon delivery and report any issues immediately.

5. Product Quality and Returns

5.1 Quality Assurance

We are committed to providing high-quality products. All products meet industry standards and food safety requirements.

5.2 Returns and Refunds

• Defective or damaged products must be reported within 24 hours of delivery
• Fresh produce complaints must be made immediately upon delivery
• Returns are subject to inspection and approval
• Refer to our Refund Policy for detailed information

6. Customer Responsibilities

Customers agree to:

• Provide accurate business and contact information
• Inspect products upon delivery and report issues immediately
• Store products properly according to product requirements
• Make timely payments as per agreed terms
• Comply with all applicable laws and regulations

7. Liability and Warranties

7.1 Product Warranties

We warrant that our products meet industry standards and are fit for their intended purpose at the time of delivery. This warranty is limited to product replacement or refund.

7.2 Limitation of Liability

AlQuds Foods shall not be liable for any indirect, consequential, or special damages arising from the use of our products or services. Our total liability is limited to the value of the affected products.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of AlQuds Foods and protected by intellectual property laws. Unauthorized use is prohibited.

9. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, strikes, or government actions.

10. Termination

We reserve the right to terminate or suspend service to any customer who violates these terms or engages in fraudulent or inappropriate behavior.

11. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Peshawar, Pakistan.

13. Contact Information

For questions about these Terms and Conditions, please contact us:

• Email: inquiry@alqudsfoods.store
• Phone: +92 317 9974905
• Address: 123 Produce Lane, Peshawar, Pakistan